Shipping Policy
Last updated: August 18, 2025
At Clomic, we aim to provide you with a smooth and timely shopping experience. Below, you’ll find all the details regarding our shipping process. If you have any questions, feel free to reach out to us.
Shipping Carriers
We use the following trusted carriers for our deliveries:
- USPS
- DHL
- EMS
- Local postal services
Orders are processed once payment is accepted.
Estimated Time of Arrival
We process and ship orders Monday through Friday, Eastern Standard Time (EST), excluding U.S. Post Office holidays. These holidays include:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Order Cut-Off Time
Our order cut-off time for processing is 5:00 PM EST (GMT-05:00, New York). Orders placed after this time will be processed the next business day.
Delivery Time & Shipping Fee
We offer two delivery options:
| Delivery Option | Handling Time | Transit Time | Cost | Available Days |
|---|---|---|---|---|
| Standard Delivery | 2-5 business days | 5-15 business days | $4.99 | Monday – Friday |
| Fast Delivery | 1-3 business days | 5-10 business days | $14.99 | Monday – Friday |
Delivery Time = Handling Time + Transit Time
Once your order is ready to ship, you will receive a tracking link via email to monitor your package’s journey. If you don’t see the tracking link, please check your spam folder.
For personalized orders or items requiring modifications, please allow additional time for our designer to complete the customization. Design time may vary based on the complexity of your request.
Shipping Restrictions
Currently, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- US Virgin Islands
- Internationally
- APO/FPO addresses
Order Tracking
Once you receive your order confirmation email, please allow 1-2 business days for processing. We will then send you tracking details via email. You can also check your tracking details by visiting the Order Tracking section.
Note:
Please allow 3-7 days for the carrier to scan your package into their system. If tracking information is not available, it means the carrier has not yet processed your parcel. Tracking details will become visible once the parcel is scanned.
If your order has passed the estimated arrival date, please contact us for assistance.
Incorrect Address
To avoid delays, please make sure the shipping address you provide is correct. Incorrect or missing information may require us to contact you for updates, which could delay your order. We are not responsible for orders delivered to the wrong address or returned to the sender.
Additional Details:
- Returned orders will be sent to our shipping partners’ warehouses and disposed of.
- Re-shipping fees will apply if your order is returned due to an incorrect address.
- We are not responsible for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our warehouse.
Customer Support
Your satisfaction is our priority. If you have any concerns or questions, please feel free to contact us:
- Email: [email protected]
- Phone: +1 (951) 219-9776
- Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
- Address: 14505 Sutton DR, Urbandale, IA 50323, United States of America
We are always happy to assist and ensure you have the best possible experience with us.