Return Policy

Last updated: August 18, 2025

At Clomic, we understand that returns may sometimes be necessary, and we strive to make this process as easy and efficient as possible. Below is a detailed explanation of how to initiate a return or exchange.

How to Initiate a Return

To start the return process, please contact our support team within 180 days of delivering your product. You can reach us via our Contact Us page or email us directly at [email protected].

For quicker processing, kindly provide the following information in your return request:

  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Your preference: replacement or refund

Return Eligibility

We accept returns for non-sale items within 180 days of the delivery date. To be eligible for a return, items must meet the following criteria:

  • Condition: Unworn, unwashed, and in their original condition
  • Tags: Must have all original tags attached
  • Receipt: Must be accompanied by the original purchase receipt

Return Cost: $0.00

We offer free returns for items that are damaged, defective, or incorrect (including wrong size or design). This is part of our commitment to providing excellent customer service.

Return Process

Once you’ve contacted our support team and received an approved return address, please follow these steps:

  1. Prepare Your Return Package: Include a printout of your purchase confirmation email along with all returned items.
  2. Ship the Package: Use your local post office or any courier service to send the package to our warehouse. Be sure to provide us with the tracking number for reference.
  3. Confirmation: Once we receive your items, we will confirm receipt via email. We will then proceed to evaluate your return request and notify you whether it’s approved or denied.

Exchanges

If you wish to exchange an item, please contact our support team within the 180-day return window. We offer free exchanges for the first size/color change on your order. Once your returned item is in transit, we will process your exchange request.

Important Notes

  • Customer errors: We are not responsible for errors made by customers, including issues like incorrect spelling, order mistakes, or problems with images. Please ensure you review your order thoroughly before confirming it.
  • Damaged or defective items: If your product arrived damaged or defective, we will gladly offer a free return or replacement. Please send us photos of the issue so we can assist you promptly.

Need Help?

If you have any questions or need further assistance with your return or exchange, feel free to reach out to us through our Contact Us page

  • Email: [email protected]
  • Phone: +1 (951) 219-9776
  • Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
  • Address: 14505 Sutton DR, Urbandale, IA 50323, United States of America