Refund Policy

Last Updated: March 2025

Thank you for choosing Clomic, operated by Mark B Corbett LLC. We strive to ensure a smooth and transparent refund process for our customers. Please review our refund policy below, which covers order exchanges, cancellations, and returns.

Order Exchanges

Before finalizing your purchase, please double-check your order details—such as size, design, and quantity—to avoid any errors. We are unable to process exchanges for mistakes in these selections. However, you may cancel your order within 24 hours and place a new one with the correct details. If you need assistance, please contact our support team.

Order Cancellations

• Timeframe:
  You may cancel your order within 24 hours of placement.
• Cancellation Fee:
  If you request a cancellation after 24 hours, your order may already be in processing. In such cases, a 10% cancellation fee based on the total order value will be applied.
• How to Cancel:
  To cancel an order, please contact us via email at [email protected].

Returns and Refunds

• Eligibility:
  Returns are accepted within 180 days of the delivery date. After this period, all orders are considered final, and refunds will not be issued.
• Valid Reasons for Return/Refund:
  • Items arriving damaged or broken
  • Products that differ in design, size, or material from the original order
  • Receipt of incorrect items
  • Significant deviations from the product description
• Ineligible Items:
  • Items that have been worn, washed, or altered
  • Defective items not attributable to our oversight
  • Items lacking original tags
  • Items with minor, fixable thread issues

All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include:

• The shipping label or receipt
• Proof of purchase
• Evidence of defects or discrepancies
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Inquiry:
   Send your return or refund inquiry to [email protected] with the necessary documentation.
2. Approval:
   We aim to respond within 2-3 business days regarding your eligibility. Please wait for a confirmation email with the approved return address before shipping your item.
3. Return Shipping:
   Customers are responsible for the cost of return shipping. Once your package is sent, please provide us with the carrier’s tracking number.
4. Confirmation:
   Upon receiving your returned item, we will send you an email confirmation and notify you regarding the approval or denial of your refund request.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your return. Once we confirm receipt, a full refund—including original shipping costs—will be issued. If you experience delays beyond 10-15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Return Shipping Costs:
  Return shipping costs are the responsibility of the customer.
• Liability:
  We are not liable for any damages or losses that occur during the return shipping process. Any issues related to ineligible requests or lost returns must be handled by the customer.
• Assistance:
  Please contact our Support Team for help before initiating a return if you have any questions or concerns.

For further assistance or if you have any questions regarding this Refund Policy, please reach out to us through our “Contact Us” page or email [email protected].

Mark B Corbett LLC
14505 Sutton DR, Urbandale, IA 50323, United States Of America
Phone: +1 (951) 219-9776
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)