Refund Policy

Last updated: August 18, 2025

At Clomic, we want to ensure that your shopping experience is as smooth as possible. We offer a fair and transparent refund policy, and we’re committed to resolving any issues efficiently.

🛒 Order Cancellations

You can cancel your order within 24 hours of purchase. To cancel your order, simply email us at [email protected] within this timeframe. We will process the cancellation and issue a full refund at no additional cost.

After 24 hours, your order will be sent for production and cannot be canceled, as all our products are made to order.

Returns & Refunds

We accept returns for non-sale items within 180 days of delivery. After this period, your order is considered final, and no refunds will be issued. You are eligible for a return and refund under the following circumstances:

  • Items that arrive damaged or broken
  • Products that differ in design, size, or material from the original order
  • Incorrect items received
  • Significant deviations from the product description

Items not eligible for return or refund:

  • Items that have been worn, washed, or altered
  • Defective items not due to our oversight
  • Items missing original tags
  • Items with minor, fixable thread issues

Returned items must be in their original condition and packaging.

Refund Claim Requirements

To request a refund, please provide the following when contacting us:

  1. Proof of purchase (receipt or order number)
  2. Shipping label or receipt from the return
  3. Evidence of the defect or issue (e.g., photos)
  4. Any relevant communications (e.g., email screenshots)

We will respond within 2-3 business days regarding the eligibility of your refund request.

Return & Refund Process

  1. Contact us at [email protected] to initiate the return.
  2. Once we confirm your eligibility, we will provide you with a return address.
  3. Ship the return package using your local post office or courier, and provide the tracking number for reference.
  4. After receiving the returned item, we will confirm receipt via email and process your refund.

Note: Customers are responsible for the cost of return shipping.

Refund Processing Time

Refunds are typically processed within 2 business days of receiving your return. Once we confirm receipt of your return, we will issue a full refund, including the original shipping costs.

If you experience delays beyond 10-15 days, please reach out to your bank or credit card company for assistance with the refund process.

Important Notes

  • Our 180-day return window applies from the delivery date. After this period, returns and exchanges will no longer be accepted.
  • Return shipping costs are your responsibility. We are not liable for any damage or loss that occurs during the return shipping process.
  • Ineligible requests or lost returns are the responsibility of the customer. If there are issues regarding the eligibility of a return, we recommend reaching out directly to our support team.

Need Help?

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us via the “Contact Us” page

  • Email: [email protected]
  • Phone: +1 (951) 219-9776
  • Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
  • Address: 14505 Sutton DR, Urbandale, IA 50323, United States of America