FAQ
Last Updated: May 13, 2025
Shopping Information
Q: How do I find a product?
A: You can easily find products by using the Search bar located at the top of any page or by browsing through categories in the main menu.
Q: Can I save items to a wishlist?
A: Yes! You can save products by clicking the “Add to Wishlist” button on any product page. You can access all saved items under My Account › Wishlist.
Q: How do I know if a product is in stock?
A: The product page will display real-time availability:
- In stock: The “Add to Cart” button will be available.
- Out of stock: You can sign up for an email alert to be notified when the product is back in stock.
Q: Can I check out as a guest?
A: Absolutely! You can complete your purchase as a guest by providing your shipping and payment details. If you choose to create an account, you’ll be able to track orders, store addresses, and access member-only offers.
Payment Information
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Major debit cards
Q: Is my payment information secure?
A: Yes, your payment information is secure. We use 256-bit SSL encryption and are PCI-DSS compliant, ensuring that your card details are transmitted and stored securely.
Q: Can I use a coupon code?
A: Yes, you can apply coupon codes during checkout. Simply enter the code in the “Coupon / Gift Card” field and click Apply.
Q: What happens if my payment fails?
A: If your payment fails, you will see an error message and receive an email. Please double-check your card details or select another payment method. If the issue persists, contact our support team for assistance.
Order Returns & Exchanges
Q: What is your return policy?
A: We offer a 180-day return window from the delivery date for most non-sale items in new, unworn condition with tags attached. Please check our full Returns Policy for more details.
Q: How do I return an item?
A: To return an item, please follow these steps:
- Start a return request via Contact Us or email [email protected].
- We’ll email you a prepaid return label and instructions.
- Pack the item with the invoice and ship it back.
Q: Who pays for return shipping?
A: Return cost: $0.00 for approved returns, including defective, damaged, or incorrect items. For size or color exchanges within the 180-day period, Clomic covers the shipping cost.
Q: Can I exchange an item?
A: Yes, we offer free exchanges for size or color (one exchange per order). Please contact support with your order number and desired variant, and we’ll arrange the replacement once the original item is in transit.
Still Need Help?
Our customer service team is available to assist you.
Email: [email protected]
Phone: +1 (951) 219-9776
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
Address: 14505 Sutton DR, Urbandale, IA 50323, United States of America
We’re always happy to assist you!